Here's What Xpert Brand Solution Brings On Table
TERMS AND CONDITION
MOBILE APPLICATION
REVISION POLICY
Revisions are contingent on the package selected. Clients can request unlimited free amendments, and we will revise their application design or functionality at no extra charge, provided that the core features and scope remain intact. The revision turnaround time will be 48 hours.
Xpert Brand Solution - Application Development Division
REFUND POLICY
Our refund policy does not apply under the following circumstances:
- Our refund policy does not apply under the following circumstances:
- You select a promo or special service package
- You have approved the initial app design or functionality outline
- You have requested revisions
- You cancel the order for reasons unrelated to Xpert Brand Solution's app development services and policies
- You have not contacted Xpert Brand Solution for more than two weeks since the project began
- You violate Xpert Brand Solution's terms & conditions or privacy policy
- You approach another service provider or freelancer for the same app development project
- You provide an incomplete project brief
- You demand a change in the app’s scope after approval
- You exceed the maximum time allowed to request a refund
- You exceed the maximum time allowed to request a refund
- You have approved the deliverables
- You have accepted multiple revisions for any service
- If you ordered a bundle service but are dissatisfied with a specific service, the refund can only be claimed for that service, not the entire bundle
- If you ordered a bundle service but are dissatisfied with a specific service, the refund can only be claimed for that service, not the entire bundle
HOW TO CLAIM YOUR REFUND
To ensure that your refund request is processed effectively, please meet the following requirements:
Specify your concern and claim your refund through any of these methods:
- Toll-free number: (740) 462-5869
- Live Chat
- Email: (info@xpertbrandsolution.com)
We will attempt to resolve your concern in line with our revision policy immediately. Otherwise, we will email you a refund approval from our refund department. After a refund is processed, the rights to any app design or code will be transferred to Xpert Brand Solution, and you will not legally be allowed to use any version of it.
ALL REFUND REQUESTS WILL BE PROCESSED AS FOLLOWS:
- If the request for a refund is made before the initial app design or code delivery, you are eligible for a full refund (less a 10% service & processing fee).
- If the request for a refund is made between 48-120 hours of the app's initial version delivery, you are eligible for a 33% refund (less a 10% service & processing fee).
- If the request for a refund is made between 48-120 hours of the app's initial version delivery, you are eligible for a 33% refund (less a 10% service & processing fee).
MY ACCOUNT
- The “My Account” section is the most efficient way to communicate with us. It is your responsibility to check this area for all questions, queries, concerns, and instructions. Failing to do so could hinder your refund claim. Contact our customer support at any time if you need help with your account.
QUALITY ASSURANCE POLICY
- If the request for a refund is made before the initial app design or code delivery, you are eligible for a full refund (less a 10% service & processing fee).
100% SATISFACTION GUARANTEE
- We will revise and refine the app until you are completely satisfied (depending on your package).
CUSTOMER SUPPORT
- We provide online customer support to address your queries and concerns promptly.
MONEY BACK GUARANTEE
- If the request for a refund is made before the initial app design or code delivery, you are eligible for a full refund (less a 10% service & processing fee).
REACTIVATION POLICY
- If a client is unresponsive for a month or more, the project will be considered closed. A reactivation fee will be charged if the project is resumed.
